Amtelco xds is dedicated to providing developers around the world with highdensity products that are easy to use, easy to implement, highly reliable, and feature full service and. Amtelco is a trusted name in call center communication systems, software applications and xds technologies for call centers, contact centers, healthcare facilities, higher education facilities, executive suites and developers. Amtelco s awardwinning infinity system is one of the most reliable and profitable pieces of call center equipment on the market. Call the amtelco technical support at 1 800 3569148 or 1 800 5537679. Notice to all infinity customers, please click to read. Mar 12, 2018 this configuration guide provides details for connecting the st14. Amtelcos call center software is specifically designed to help call center systems increase revenue, save labor, and reduce costs. For more information on the amtelco xds products, call. Application notes for configuring amtelco intelligent soft. The infinity server controls routing of calls tofrom the attendants, and with all attendant related activities such as answerdrop calls performed from amtelco infinity telephone. Our amtelco infinity platform allows us to monitor call volume trends and staff accordingly.
Our customer service department has created an area on amtelcopedia to assist people in getting started with amtelco and its products. Our virtual and hosted call center systems reduce overhead costs. Spectrum by telescan division of amtelco spectrum prism ii prism ii provides a powerful and flexible softswitching solution for the spectrum system a system that has an exceptional record of service to the telephone answering service industry. Each month, we will highlight some of the new innovations that have been developed and are available for use. If you have a support contract but do not know your tech helper. Hired in 1983 as a field service and installation technician, he joined the software department as a programmer in 1991 and was named department manager in 1995. Mcfarland, wisconsin prweb november 30, 2011 amtelco is pleased to announce the new miamtelcocloud web portal, offering information and access to amtelcos complete line of saas software as a service products.
Click below to watch a short video of 1call customers talking about their experience with our call center scripting software solution. There are many features and benefits to soft switching. He was the chief architect of the infinity supervisor application before taking on the is supervisor assignment. The 1call division of amtelco was established in 1996 and specializes in offering enterprisewide. Amtelcos awardwinning infinity system is one of the most reliable and profitable pieces of call center equipment on. Amtelco developed intelligent soft agent to interface with softwarebased switching systems, and it has been in the field for more than two years.
By continuing to use this site andor clicking the accept button you are providing consent quest software and its affiliates do not sell the personal data you provide to us either when you register on our websites or when you do business with us. Categories abrasives grinding wheels sandpaper adhesives batteries bearings. Posted in 1call, amtelco, hospital call center, hospital call center software, hospital communications, hospital messaging, hospital switchboard software. This ranges from desktop operating systems windows xp, windows 7 to network server operating systems windows server 2008 and windows small business server 2011. Starting a call center or telephone answering service amtelco. Equipment and software validated the following equipment and software were used for.
Amtelco is a trusted name in communication systems, software applications and telephony switching technologies for healthcare and higher education facilities since 1976. Amtelcos infinity products and tas equipment cover the entire spectrum of call center services from the smallest help desk to the largest contact center. Apr 11, 2016 more than 175 naeo members attended the conference to learn about and share their success using the infinity system and other amtelco products. Software spark plugs speakers sprockets switches disconnect switches. Everyone can benefit from 25% off all amtelco software.
Previous versions of the infinity platform allowed up to 8 upper case letters for operator login names and up to 7 numbers for operator access codes. Amtelco is a usbased company that provides call center communication systems and software applications for call centers, contact centers, healthcare facilities, higher education facilities, executive suites, and developers. We also offer a select group of software programs for retail businesses of various sizes and sectors. Bl4 is the best billing software ever for infinity. Infinity software systems specializes in the design, installation and maintenance of computer systems for small and medium size organizations. Before amtelco, we used a homegrown messaging system that was used for physician answering service only and not operator services. Provide integrated, detailed reporting so you can run your business the right way. Naeo is the amtelco user group organization for our customers that use infinity, eve, ecreator and many other of our call center solutions. Learning the features of infinit y and the infinity intelligent series, and much more. Infinity software systems solutions for your business.
Increase accuracy with totally customizable operator guidance. We are well known for developing innovative call center solutions. There is no software limit to the number of tty sessions available to operators as the number of sessions is determined by the number of tty modems provided by the call center. Video of 1callcall handling and intelligent guided scripting linda bigley. The amtelco saas products are designed to improve communications, speed access to information, and encrypt communications to keep customer data secure. Further information and instructions concerning topics included in this publication can be found in several of amtelco documents. Contact your amtelco sales representative for more information on purchasing it and please tell them you were referred by us. Current members of naeo are comprised of infinity, is and genesis users. Amtelco 4800 curtin drive mcfarland, wi 53558, usa callcenter. We have been providing these specialized services for over twentyfive years. Support technical support for amtelco intelligent soft agent can be obtained through the following.
Managed 2575 customer care representatives in a high volume, fast paced, inbound communications center that utilized amtelco infinity software. With a strong background in the telephone answering service industry, amtelcos primary focus is to design systems that offer cuttingedge technology, which reduces labor costs and increases profitability. Spectrum by telescan division of amtelco spectrum prism ii prism ii provides a powerful and flexible softswitching solution for the spectrum system a system that has an exceptional record of. Amtelco infinity telephone answering service software version 5. Amtelcos awardwinning infinity system is one of the most reliable and profitable pieces of call. The training library has a fullmotion video and audio tutorials on infinity upgrades, infinity supervisor client setup, learning oncall supervisor, amtelco s webbased conferencing. If you continue browsing the site, you agree to the use of cookies on this website. Call center trunk employee appreciation for call centers made easy learn more 20. Jul 08, 2010 amtelco infinity is contact based architecture 1. Sep 11, 2012 amtelco 4800 curtin drive mcfarland, wi 53558, usa callcenter. In addition to call center systems, amtelco offers webbased hosted services and other wireless applications. This service includes a listserve where members can ask and answer questions about account set ups, technical advice and assistance, customer service help, and much, much more.
If you do not have these documents on hand, contact amtelco telemarketing at 18003569148 between 8 a. Enact quality intelligence platform for manufacturing. If you have questions, you may ask on the call or type them in to the gotomeeting chat area at any time. Infinity is intelligent series is introduced with infinity software version 5. Isdn pri, remote users, and more standalone services unique products and services to help you level up. Amtelco specialized call center solutions for call. More than 175 naeo members attended the conference to learn about and share their success using the infinity system and other amtelco products. New amtelco call center website connections magazine. Our management staff even uses an inhouse weather station to monitor the weather for any event that my cause an increase in call volume.
Amtelco s awardwinning infinity system is one of the most reliable and profitable pieces of call. Amtelcos 1call division is dedicated to serving the unique call center and communication needs of healthcare and higher education facilities. Ask your sales rep about the new infinity voip pbx. Now, in 2017, the new products in production are genesis and mergecomm. You might be attracted to its light, however, the busylight is more than a presence indicator. See how infinityqs spc software compares to other approaches. Amtelco features list call center solutions by amtelco. Our staff has extensive experience and expertise in hardware, software and computer networks both wired and wireless. Naeo continues its tradition of working closely with amtelco to make all of the amtelco product offerings as strong and valuable to the industry as possible. Jun 12, 2011 they will show how amtelcos products can help add new streams of revenue for nearly every call center. To view the amtelco insider you will be asked to enter your tech helper user name and password. Jan 01, 20 amtelco developed intelligent soft agent to interface with softwarebased switching systems, and it has been in the field for more than two years. The optional infinity ttytdd software provides the licensing and software to support operators communicating with hearing impaired callers using ttytdd devices.
Each month, amtelco s rd software department will highlight some of the new innovations that have been developed and are available for use. Our call center scripting software solution is the only one in the industry and is renowned for being intuitive and proactive. Amtelco specialized call center solutions for call centers. Kevin heads up amtelcos software development team of 12 software developers and 2 technical writers. Sep 17, 2010 amtelco infinity telephone answering service software version 5. Amtelco current versions and software downloads, documentation, resource library and web enabled chat and call back links to field service, to name a few. By continuing to use this site andor clicking the accept button you are providing consent quest software and. The training library has a fullmotion video and audio tutorials on infinity upgrades, infinity supervisor client setup, learning oncall supervisor, amtelcos webbased conferencing. If you need one more reason to come to the conference, attendees will receive 35% off all amtelco software. Amtelco s 1call division is dedicated to serving the unique call center and communication needs of healthcare and higher education facilities. Make quality your biggest advantage, not your biggest investment. Amtelcos soft agent also interfaces with switches provided by asterisk, cisco, avaya, mitel, nec, nortel, and siemens. We carefully survey the products in the existing system and assess options with the client based on those findings.
With a strong background in the telephone answering service industry, amtelco s primary focus is to design systems that offer cuttingedge technology, which reduces labor costs and increases profitability. Infinity provides call centers with tools like automatic call distribution acd, voice processing, text messaging, pbx capabilities and digital switching to transform businesses into specialized customer resource. Amtelco has been a leading provider of customized call center innovations for over 30 years. John has contributed to the development of many amtelco products, including, eve, pcmx, call scriptor, infinity, and the intelligent series, and takes great pride in developing supervisory functions that are easy to use and that. They will show how amtelcos products can help add new streams of revenue for nearly every call center. Bl4 is a marvelous product and has many many features that all help you be more flexible and competitive when. Hospital call center software 1call, a division of amtelco. Amtelcos is soft agent and infinity telephone agent has now made software available to integrate it with kuando busylight. Nov 30, 2011 amtelco is pleased to announce the new miamtelcocloud web portal, offering information and access to amtelcos complete line of saas software as a service products. Learning the features of infinity and the infinity intelligent series, and much more.
The amtelco infinity sip attendant console solution consists of an infinity server and attendants with desktop computers running amtelco infinity telephone agent. Compliance testing was performed on amtelco infinity intelligent server hardware platform running the latest infinity intelligent ga software version. If you feel we are missing important information, have suggestions or questions, please contact us. Software in most cases, we recommend and support microsoft windows operating systems. Contact based architecture including scheduling, dispatching, directories, web services visit the 1call website 2.
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