Notice to all infinity customers, please click to read. The amtelco saas products are designed to improve communications, speed access to information, and encrypt communications to keep customer data. They will show how amtelcos products can help add new streams of revenue for nearly every call center. Amtelcos is soft agent and infinity telephone agent has now made software available to integrate it with kuando busylight.
Our virtual and hosted call center systems reduce overhead costs. In addition to call center systems, amtelco offers webbased hosted services and other wireless applications. The amtelco infinity sip attendant console solution consists of an infinity server and attendants with desktop computers running amtelco infinity telephone agent. New amtelco call center website connections magazine. The training library has a fullmotion video and audio tutorials on infinity upgrades, infinity supervisor client setup, learning oncall supervisor, amtelcos webbased conferencing. Give you tools to offer your clients a wide array of profitable services. Amtelco specialized call center solutions for call centers. Amtelcos awardwinning infinity system is one of the most reliable and profitable pieces of call center equipment on.
If you continue browsing the site, you agree to the use of cookies on this website. Kevin heads up amtelcos software development team of 12 software developers and 2 technical writers. Application notes for amtelco infinity operator console. We also offer a select group of software programs for retail businesses of various sizes and sectors. Our staff has extensive experience and expertise in hardware, software and computer networks both wired and wireless.
More than 175 naeo members attended the conference to learn about and share their success using the infinity system and other amtelco products. John has contributed to the development of many amtelco products, including, eve, pcmx, call scriptor, infinity, and the intelligent series, and takes great pride in developing supervisory functions that are easy to use and that. Amtelcos awardwinning infinity system is one of the most reliable and profitable pieces of call. Spectrum by telescan division of amtelco spectrum prism ii prism ii provides a powerful and flexible softswitching solution for the spectrum system a system that has an exceptional record of. For more information on the amtelco xds products, call. This ranges from desktop operating systems windows xp, windows 7 to network server operating systems windows server 2008 and windows small business server 2011. Amtelco is a usbased company that provides call center communication systems and software applications for call centers, contact centers, healthcare facilities, higher education facilities, executive suites, and developers. If you have a support contract but do not know your tech helper. Spectrum by telescan division of amtelco spectrum prism ii prism ii provides a powerful and flexible softswitching solution for the spectrum system a system that has an exceptional record of service to the telephone answering service industry. Our management staff even uses an inhouse weather station to monitor the weather for any event that my cause an increase in call volume. Although analog telephones are also supported, compliance testing only used digital, ip, and sip telephones. Each month, we will highlight some of the new innovations that have been developed and are available for use. By continuing to use this site andor clicking the accept button you are providing consent quest software and its affiliates do not sell the personal data you provide to us either when you register on our websites or when you do business with us.
Amtelco features list call center solutions by amtelco. To view the amtelco insider you will be asked to enter your tech helper user name and password. The amtelco saas products are designed to improve communications, speed access to information, and encrypt communications to keep customer data secure. This service includes a listserve where members can ask and answer questions about account set ups, technical advice and assistance, customer service help, and much, much more. Call center trunk employee appreciation for call centers made easy learn more 20. Apr 11, 2016 more than 175 naeo members attended the conference to learn about and share their success using the infinity system and other amtelco products. We are well known for developing innovative call center solutions. There are many features and benefits to soft switching. Amtelco s awardwinning infinity system is one of the most reliable and profitable pieces of call center equipment on the market. Application notes for configuring amtelco intelligent soft. Our amtelco infinity platform allows us to monitor call volume trends and staff accordingly. Further information and instructions concerning topics included in this publication can be found in several of amtelco documents.
Dma audio transfers to minimize software overhead for transferring audio to and from the t1e1 interfaces appliance dimensions approximately 92 mm w x 160 mm l x 48 mm h telephony systems may under some circumstances experience the phenomena of excessive echo where speech is reflected from the far end with a noticeable delay. Support technical support for amtelco intelligent soft agent can be obtained through the following. Infinity software systems specializes in the design, installation and maintenance of computer systems for small and medium size organizations. If you have questions, you may ask on the call or type them in to the gotomeeting chat area at any time. Current members of naeo are comprised of infinity, is and genesis users. See how infinityqs spc software compares to other approaches. With a strong background in the telephone answering service industry, amtelcos primary focus is to design systems that offer cuttingedge technology, which reduces labor costs and increases profitability. Categories abrasives grinding wheels sandpaper adhesives batteries bearings. The training library has a fullmotion video and audio tutorials on infinity upgrades, infinity supervisor client setup, learning oncall supervisor, amtelco s webbased conferencing. Naeo continues its tradition of working closely with amtelco to make all of the amtelco product offerings as strong and valuable to the industry as possible.
By continuing to use this site andor clicking the accept button you are providing consent quest software and. Amtelco is a trusted name in communication systems, software applications and telephony switching technologies for healthcare and higher education facilities since 1976. Learning the features of infinity and the infinity intelligent series, and much more. Ask your sales rep about the new infinity voip pbx. Naeo is the amtelco user group organization for our customers that use infinity, eve, ecreator and many other of our call center solutions. The 1call division of amtelco was established in 1996 and specializes in offering enterprisewide. Amtelco 4800 curtin drive mcfarland, wi 53558, usa callcenter. Amtelco is a trusted name in call center communication systems, software applications and xds technologies for call centers, contact centers, healthcare facilities, higher education facilities, executive suites and developers. Equipment and software validated the following equipment and software were used for. Infinity provides call centers with tools like automatic call distribution acd, voice processing, text messaging, pbx capabilities and digital switching to transform businesses into specialized customer resource. Sep 17, 2010 amtelco infinity telephone answering service software version 5. He was the chief architect of the infinity supervisor application before taking on the is supervisor assignment. Everyone can benefit from 25% off all amtelco software.
For more information on the infinity software, call 8003569148 or 6088384194. Application notes for amtelco infinity intelligent sip. Amtelco s awardwinning infinity system is one of the most reliable and profitable pieces of call. Amtelcos soft agent also interfaces with switches provided by asterisk, cisco, avaya, mitel, nec, nortel, and siemens. Service contract customers call center software amtelco. Software spark plugs speakers sprockets switches disconnect switches. Jul 08, 2010 amtelco infinity is contact based architecture 1. Aug 07, 2011 amtelco has been a trusted supplier of computer telephony integration systems, software and hardware to call centers, executive suites, contact centers and system developers for over 30 years.
We staff to keep hold times extremely low and quality high. Software in most cases, we recommend and support microsoft windows operating systems. Managed 2575 customer care representatives in a high volume, fast paced, inbound communications center that utilized amtelco infinity software. If you feel we are missing important information, have suggestions or questions, please contact us. Amtelco has been a leading provider of customized call center innovations for over 30 years. Call the amtelco technical support at 1 800 3569148 or 1 800 5537679. Our call center scripting software solution is the only one in the industry and is renowned for being intuitive and proactive. Hospital call center software 1call, a division of amtelco. Mar 12, 2018 this configuration guide provides details for connecting the st14. If you need one more reason to come to the conference, attendees will receive 35% off all amtelco software. With a strong background in the telephone answering service industry, amtelco s primary focus is to design systems that offer cuttingedge technology, which reduces labor costs and increases profitability.
Amtelco developed intelligent soft agent to interface with softwarebased switching systems, and it has been in the field for more than two years. Amtelco provides tools for telephone switch functionality, intelligent routing, automatic call distribution acd, interactive voice response ivr, outbound dialing, voice mail, and more. We carefully survey the products in the existing system and assess options with the client based on those findings. Amtelco xds is dedicated to providing developers around the world with highdensity products that are easy to use, easy to implement, highly reliable, and feature full service and.
Hired in 1983 as a field service and installation technician, he joined the software department as a programmer in 1991 and was named department manager in 1995. Jan 01, 20 amtelco developed intelligent soft agent to interface with softwarebased switching systems, and it has been in the field for more than two years. The optional infinity ttytdd software provides the licensing and software to support operators communicating with hearing impaired callers using ttytdd devices. Amtelcos infinity products and tas equipment cover the entire spectrum of call center services from the smallest help desk to the largest contact center. Nov 30, 2011 amtelco is pleased to announce the new miamtelcocloud web portal, offering information and access to amtelcos complete line of saas software as a service products. Sep 11, 2012 amtelco 4800 curtin drive mcfarland, wi 53558, usa callcenter. Now, in 2017, the new products in production are genesis and mergecomm. Contact based architecture including scheduling, dispatching, directories, web services visit the 1call website 2. The infinity server controls routing of calls tofrom the attendants, and with all attendant related activities such as answerdrop calls performed from amtelco infinity telephone. Amtelcos 1call division is dedicated to serving the unique call center and communication needs of healthcare and higher education facilities. Provide integrated, detailed reporting so you can run your business the right way. Make quality your biggest advantage, not your biggest investment. Our customer service department has created an area on amtelcopedia to assist people in getting started with amtelco and its products. Posted in 1call, amtelco, hospital call center, hospital call center software, hospital communications, hospital messaging, hospital switchboard software.
Amtelco specialized call center solutions for call. Learning the features of infinit y and the infinity intelligent series, and much more. We have been providing these specialized services for over twentyfive years. Thus, kuando busylight is a natural addition to is soft agent. Compliance testing was performed on amtelco infinity intelligent server hardware platform running the latest infinity intelligent ga software version. Infinity software systems solutions for your business. Mcfarland, wisconsin prweb november 30, 2011 amtelco is pleased to announce the new miamtelcocloud web portal, offering information and access to amtelcos complete line of saas software as a service products. Isdn pri, remote users, and more standalone services unique products and services to help you level up. Amtelco current versions and software downloads, documentation, resource library and web enabled chat and call back links to field service, to name a few.
Before amtelco, we used a homegrown messaging system that was used for physician answering service only and not operator services. There is no software limit to the number of tty sessions available to operators as the number of sessions is determined by the number of tty modems provided by the call center. Amtelco s 1call division is dedicated to serving the unique call center and communication needs of healthcare and higher education facilities. Starting a call center or telephone answering service amtelco. Amtelco infinity telephone answering service software version 5. Previous versions of the infinity platform allowed up to 8 upper case letters for operator login names and up to 7 numbers for operator access codes.
Bl4 is a marvelous product and has many many features that all help you be more flexible and competitive when. Enact quality intelligence platform for manufacturing. Increase accuracy with totally customizable operator guidance. Contact your amtelco sales representative for more information on purchasing it and please tell them you were referred by us.
Jun 12, 2011 they will show how amtelcos products can help add new streams of revenue for nearly every call center. Bl4 is the best billing software ever for infinity. If you do not have these documents on hand, contact amtelco telemarketing at 18003569148 between 8 a. Click below to watch a short video of 1call customers talking about their experience with our call center scripting software solution.
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